vb222 Privacy Policy —
Your Data, Your Rights, Our Commitment

Data We Collect & Why

When you create and use a vb222 account, we collect certain categories of personal data. The following table outlines the specific data types we collect, the lawful basis for collection, and the purpose for which each category is used.

How We Collect This Data

vb222 collects personal data through several channels:

• Direct submission: Information you provide when completing the registration form, submitting KYC documents, making a deposit, requesting a withdrawal, or contacting our support team.
• Automated technical collection: Data collected automatically when you visit the vb222 platform, including IP address, device fingerprint, browser information, and session behaviour via server logs and session cookies.
• Third-party payment providers: Transaction reference numbers and confirmation status passed to us by payment processors such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank when you initiate a deposit or withdrawal.
• Identity verification partners: Results of identity document verification checks performed by third-party KYC service providers engaged by vb222 to confirm the authenticity of submitted documents.

How We Use Your Personal Data

vb222 processes your personal data only for defined, legitimate purposes. We do not use your data in any manner that is incompatible with the purposes stated at the time of collection. The primary purposes for which we use your personal data are as follows:

Account Management & Service Delivery

Your identity and contact data are used to create and maintain your vb222 account, authenticate your identity at login, process deposits and withdrawals in BDT, deliver customer support, and communicate important account-related information such as transaction confirmations, security alerts, and policy update notices. Without this data, we cannot provide you with access to our platform or its services.

KYC & Regulatory Compliance

vb222 is obligated to verify the identity and age of all players before processing withdrawals. Your identity and address data are processed to satisfy Know Your Customer (KYC) requirements, confirm that you are at least 18 years of age, and ensure that funds deposited are sourced legitimately. This processing is necessary to comply with our legal and contractual obligations and cannot be opted out of by players wishing to use the full range of vb222 services.

Fraud Prevention & Security

Technical data — including IP addresses, device identifiers, and session behaviour patterns — is analysed by our automated security systems to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct. Where our systems identify a potential security concern, your account may be temporarily suspended pending investigation. This processing is carried out in the legitimate interest of protecting both vb222 and its player community.

Responsible Gaming Monitoring

Usage data — including session frequency, duration, deposit amounts, and betting patterns — is processed to support our responsible gaming obligations. Our systems monitor for indicators of potentially problematic gambling behaviour and may trigger automated interventions (such as cooling-off prompts or support team outreach) when such indicators are detected. This processing is carried out in the vital interests of our players and in fulfilment of our responsible gaming commitments.

Marketing Communications

With your explicit consent, vb222 may use your contact data (email address and registered mobile number) to send you information about promotions, bonuses, new game releases, and other platform updates that may be relevant to your interests. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by using the unsubscribe option included in any marketing email. Withdrawal of marketing consent does not affect your ability to use the vb222 platform or receive transactional communications.

Platform Improvement & Analytics

Aggregated and anonymised usage data is used to analyse how players interact with the vb222 platform, identify areas for improvement, optimise game performance, and enhance the overall user experience. Where data is fully anonymised (i.e., it cannot reasonably be used to identify any individual), it falls outside the scope of this Privacy Policy.

Data Sharing & Third Parties

vb222 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the circumstances set out below, and only to the extent strictly necessary for each stated purpose.

Service Providers & Data Processors

vb222 engages a limited number of carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These providers are permitted to use your data only for the specific purpose for which they were engaged and may not use it for their own independent purposes. Categories of third-party processors include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank — to process deposits and withdrawals in BDT.
• KYC verification providers: Third-party identity document verification services used to authenticate National ID cards, passports, and address documents submitted during the KYC process.
• Game content providers: Licensed third-party studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, and Spribe, which supply and operate the games available on the vb222 platform. These providers may collect limited session-level data to deliver their games and ensure fair play.
• IT infrastructure and hosting providers: Cloud infrastructure and server hosting partners who store and process platform data under strict confidentiality and security obligations.
• Customer support platform providers: Third-party systems used to manage and deliver live chat and email support services.

Legal Obligations & Law Enforcement

vb222 may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where we are required to do so by applicable law, a valid court order, or a lawful regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that vb222 or any part of its business is acquired by, merged with, or transferred to a third party, your personal data may form part of the transferred assets. In such circumstances, the acquiring party would be required to honour the terms of this Privacy Policy or provide you with advance notice of any material changes to how your data is processed.

Cookies & Tracking Technologies

The vb222 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, maintain your session while you are logged in, and gather anonymised analytics data to improve our services. This section explains what types of cookies we use and how you can control them.

Types of Cookies Used by vb222

Managing Your Cookie Preferences

You can control and delete cookies through your web browser settings. Most modern browsers allow you to view the cookies currently stored on your device, delete individual cookies or all cookies, and configure your browser to block cookies from specific sites or all sites. Please note that disabling strictly necessary cookies will prevent you from logging in to your vb222 account and using the platform's core features.

Instructions for managing cookies in common browsers can be found in the help documentation for your specific browser. vb222 does not use Flash cookies, web beacons, or pixel tags for tracking purposes beyond those described in this section.

Data Retention & Storage Security

How Long We Keep Your Data

vb222 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account's active life on the vb222 platform.
• KYC and identity documents: Retained for a minimum of 5 years from the date of account closure or the last transaction, whichever is later, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support and communications records: Retained for 3 years from the date of the most recent communication, or until any related dispute is fully resolved, whichever is later.
• Technical and session logs: Retained for up to 13 months from the date of collection for security monitoring and fraud prevention purposes, then deleted or anonymised.
• Marketing consent records: Retained from the date consent was granted until consent is withdrawn, plus a further 3 years to demonstrate compliance.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with vb222's data destruction procedures.

Storage Security Measures

vb222 applies a layered security approach to protect stored personal data. Key security measures include:

• All personal data is stored on encrypted servers hosted in secure, access-controlled data centres.
• Access to personally identifiable information is restricted to authorised vb222 personnel whose roles require it, under the principle of least privilege.
• All staff with access to personal data are subject to confidentiality obligations and receive data protection training.
• Regular security audits and vulnerability assessments are conducted on our systems.
• Passwords are stored in hashed form only — vb222 employees cannot view or recover your account password in plain text.
• All data transmitted between your device and the vb222 platform is encrypted using 256-bit SSL/TLS protocols.

While vb222 takes all reasonable measures to protect your personal data, no online platform can guarantee absolute security against every conceivable threat. In the event of a data security incident that is likely to affect your rights or interests, vb222 will notify affected players without undue delay and take immediate remedial action.

Your Rights Over Your Personal Data

As a player on the vb222 platform, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days of receiving a valid, verifiable request.

Please note that some of these rights are not absolute. In particular, the right to erasure and the right to object may be limited where we are required to retain or continue processing your data to comply with a legal obligation (such as KYC and anti-money laundering record-keeping requirements). Where we are unable to fulfil a request in full, we will explain the reason in our response.

Children's Privacy & Age Restriction

vb222 applies age verification checks at the point of registration and again as part of the KYC process required before any withdrawal is processed. These checks are designed to prevent minors from accessing real-money gambling services on our platform.

If you are a parent or guardian and believe that a person under 18 in your care has registered an account with vb222, please contact us immediately at [email protected]. We will investigate the matter with urgency and take all necessary steps to close the account and remove the associated personal data.

We strongly recommend that parents and guardians in Bangladesh make use of parental control software to restrict access to online gambling websites on devices used by minors. A number of free and low-cost parental control tools are available that can block access to gambling-related content across all browsers on a device.

Changes to This Privacy Policy

vb222 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the services we provide. All amendments will be published on this page with an updated "Last Updated" date at the top of the document.

Where a change to this Privacy Policy is material — meaning it significantly affects how we process your personal data or the rights available to you — we will provide advance notice via the email address registered to your account at least 14 days before the change takes effect. For minor clarifications or administrative updates that do not materially affect your rights, we may update this page without separate notification.

Your continued use of the vb222 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any material change to this Privacy Policy, you should cease using the platform and contact [email protected] to request account closure and deletion of your personal data, subject to our legal retention obligations.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vb222 processes your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Contact: [email protected] — available 24 hours a day, 7 days a week, in English.

When contacting us about a privacy matter, please include your registered account email address, a clear description of your request or concern, and any relevant reference numbers. This allows us to locate your account records and respond as efficiently as possible.